Information we may collect from you and why we collect it:
When you make a booking or other purchase via this web site, we will collect certain personal data about you and about any other person you include on your booking. The sort of personal data we collect will be information such as name, address, email address, telephone number, date of birth, and personal travel preferences. We need to collect this information in order to arrange the travel and other services you are requesting. In some cases we may also need to collect more sensitive personal data such as information concerning medical conditions, disabilities and special requirements, so as to be able to consider your particular needs in relation to a booking.
We may also collect personal data about you in the following circumstances:
If you enter a competition or promotion via this Site, complete a survey, or if you report a problem with this Site
If we ask you for your contact details for future marketing use (which may be by email, post or phone text messages) or if you actively sign up to receive email newsletters from us, (although you will be given the option to opt-out of such use).
If you contact us, we may keep a record of your email or other correspondence, and if you call us by telephone, we may monitor and/or record phone conversations for training and customer service reasons
We may collect details of your visits to this Site (including, but not limited to, traffic data and location data) whether this is required for our own purposes or otherwise, and the resources that you access.
We may collect information about your computer including, where available, your IP address, operating system and browser type, for system administration purposes and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
Transfer of your information:
When you make a travel booking or other purchase via this web site, certain of the personal data you provide will need to be passed to and processed and stored by relevant third parties, such as airlines, hoteliers, insurance companies and ground handling agents, so that they can provide you with the arrangements you require. Some of these third parties may be based outside of the European Economic Area (“EEA”). Organisations that are based outside of the EEA may not be subject to the same level of controls in regard to data protection as exist within the UK and the EEA.
In order for you to travel overseas, we may be required to disclose certain of your personal data to government bodies or other authorities in the UK and in other countries, such as those responsible for immigration, border control, security and anti-terrorism. Even if it is not mandatory for us to provide information to such authorities, we may exercise our discretion to assist them where appropriate.
We may disclose your personal information to any member of our Group for business purposes, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006, and to relevant third parties for the purpose of fraud protection and credit risk reduction.
If you complete one of our online customer feedback surveys, the information you provide will be processed for us by Feefo Holdings Ltd who manage these surveys on our behalf.
How We Use Your Information:
We use information held about you for the purposes as stated within our Notification to the Office of the Information Commission, and in the following ways:
To carry out our obligations arising in connection with any contracts entered into between you and us, or between you and a third party supplier;
To communicate with you regarding your booking or other purchase;
To ensure that content from our Site is presented in the most effective manner for you and for your computer;
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service;
For improving the quality of our service and the products offered via this site;
For internal research/analysis and customer profiling;
For resolving complaints and dealing with disputes;
For preventing and detecting fraudulent or criminal activity;
For debt collection or credit vetting
If you have made an enquiry or purchase on this site, your personal data may be used by us and other Air Plus Travel Services companies to contact you by post and/or by electronic means (e-mail or text message) with information and offers relating to products or services similar to those about which you enquired or which you purchased.
We will only do this if you did not opt out of such marketing at the point where we collected your contact details. If you have not made an enquiry or purchase, we will only send you information and offers by email or text message relating to products and services offered by Air Plus Travel Services companies if you sign up (opt in) to receive such marketing. The Air Plus Travel Services companies that may use your data for marketing purposes are:
For travel and travel related products and services:
Air Plus Travel Services Retail Limited trading as airplus.com.my
Air Plus Travel Services Tour Operations Limited trading as Air Plus Travel, Air tours, Signature, Flexible trips, Club 18-30, Air Plus Travel City Escapes, Air Plus Travel Cruise and Stay.
For financial products/services such as insurance, travel money and personal finance solutions:
Air Plus Travel Services Money Limited
Air Plus Travel Services Retail Limited
We will not pass your contact details to a third party outside of the Air Plus Travel Services group of companies for marketing purposes unless you have expressly agreed that we may do so.
Opting Out Of Marketing Use:
You have the right at any time to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by ticking/un-ticking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by sending an unsubscribe request to : The Data Management Department, Customer Knowledge, Air Plus Travel Services.
If you provide feedback on us via a Twitter survey, the feedback, but not your personal data, will be processed by Twitter and passed to us. A digital marketing company called Blanc Designs Sdn Bhd trading as iProspect will also have access to this information.
Your right to access any personal data we hold:
The Data Protection Act 1998 (the “Act”) gives you the right to check that your personal data is being processed lawfully (“subject access right”). Your subject access right can be exercised in accordance with the Act. Any subject access request must be made in writing to: The Data Protection Manager, Malaysia Legal & Compliance Dept., Air Plus Travel Services Sdn Bhd, and may be subject to a fee of RM50 to meet our costs in providing you with details of any personal data we hold about you.
The transmission of information via the internet is not completely secure, and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to this web site, therefore any transmission is at your own risk. Once we have received your information, we will take all reasonable steps to keep your personal data secure and to try to prevent any unauthorised access to it. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping that password confidential. We ask you not to share a password with anyone.
Links To Third Party Web Sites:
Our site contains links to and from the websites of our principals, suppliers, advertisers and other third parties. If you follow a link to any of these other websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or for these 3rd party websites. Please check these policies before you submit any personal data to these websites.